| System |
Type |
From |
To |
Account |
Queue |
Available |
Waiting |
| Calls in Queue |
|---|
No Calls in Queue |
| Incoming Calls |
|---|
| Telephony 2 |
Customer |
0199 |
866 |
12281 |
|
|
00:01:43 |
Agents by System
| System |
Connected |
Busy |
Available |
Unavailable |
| Telephony 1 |
28 |
7 |
20 |
1 |
| Telephony 2 |
23 |
11 |
11 |
1 |
Queue Summary
| Server |
Queue |
Calls |
Waiting |
Answered |
Abandoned |
AWT |
AHT |
Connected |
Busy |
Available |
Unavailables |
| Main |
OTPSpanishONLY |
199 |
0 |
197 |
2 |
00:00:00 |
00:09:41 |
10 |
7 |
3 |
0 |
| Telephony 2 |
OTPSpanishONLY |
170 |
0 |
170 |
0 |
00:00:00 |
00:16:19 |
11 |
8 |
3 |
0 |
| Telephony 2 |
OTPALLLanguages |
31 |
0 |
31 |
0 |
00:00:00 |
00:06:46 |
12 |
7 |
5 |
0 |
| Telephony 2 |
OTPArabic |
30 |
0 |
30 |
0 |
00:00:00 |
00:10:40 |
3 |
3 |
0 |
0 |
| Main |
OTPALLLanguages |
29 |
0 |
29 |
0 |
00:00:00 |
00:06:23 |
12 |
6 |
6 |
0 |
| Main |
OTPHaitian_Creole |
10 |
0 |
10 |
0 |
00:00:00 |
00:10:11 |
2 |
0 |
2 |
0 |
| Main |
OTPArabic |
8 |
0 |
8 |
0 |
00:00:00 |
00:24:16 |
1 |
0 |
1 |
0 |
| Main |
HumanResources |
7 |
0 |
7 |
0 |
00:00:00 |
00:01:56 |
1 |
0 |
1 |
0 |
| Telephony 2 |
OTPHaitian_Creole |
6 |
0 |
6 |
0 |
00:00:00 |
00:11:17 |
0 |
0 |
0 |
0 |
| Telephony 2 |
Coordination |
3 |
0 |
2 |
1 |
00:00:00 |
00:02:31 |
4 |
2 |
2 |
0 |
| Telephony 2 |
VRI |
3 |
0 |
3 |
0 |
00:00:00 |
00:01:54 |
2 |
0 |
2 |
0 |
| Telephony 2 |
OTPPreSched |
3 |
0 |
3 |
0 |
00:00:00 |
00:09:28 |
10 |
7 |
3 |
0 |
| Telephony 2 |
Concierge |
3 |
0 |
3 |
0 |
00:00:00 |
00:02:09 |
0 |
0 |
0 |
0 |
| Telephony 2 |
AccountManagement |
2 |
0 |
2 |
0 |
00:00:00 |
00:01:34 |
2 |
0 |
2 |
0 |
| Main |
Coordination |
2 |
0 |
1 |
1 |
00:00:00 |
00:05:22 |
2 |
0 |
2 |
0 |
| Main |
OTPPreSched |
2 |
0 |
2 |
0 |
00:00:00 |
00:05:13 |
9 |
6 |
3 |
0 |
| Main |
AccountManagement |
1 |
0 |
1 |
0 |
00:00:00 |
00:04:24 |
3 |
0 |
3 |
0 |
| Telephony 2 |
OTPRussian |
1 |
0 |
1 |
0 |
00:00:00 |
00:11:00 |
1 |
0 |
1 |
0 |
| Main |
OTPFrench |
1 |
0 |
1 |
0 |
00:00:00 |
00:32:56 |
2 |
0 |
2 |
0 |
| Main |
OTPMandarin |
1 |
0 |
1 |
0 |
00:00:00 |
01:15:02 |
2 |
0 |
2 |
0 |
| Telephony 2 |
OTPFrench |
0 |
0 |
0 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Telephony 2 |
OTPMandarin |
0 |
0 |
0 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Telephony 2 |
HumanResources |
0 |
0 |
0 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Main |
OTPRussian |
0 |
0 |
0 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Main |
Concierge |
0 |
0 |
0 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Main |
VRI |
0 |
0 |
0 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |