| System |
Type |
From |
To |
Account |
Queue |
Available |
Waiting |
| Calls in Queue |
|---|
No Calls in Queue |
| Incoming Calls |
|---|
| Telephony 2 |
Customer |
5010 |
866 |
10544 |
|
|
00:00:43 |
| Main |
Customer |
1409 |
866 |
10927 |
|
|
00:01:07 |
| Main |
Customer |
7000 |
866 |
10812 |
|
|
00:01:28 |
| Main |
Customer |
0762 |
866 |
|
|
|
00:00:17 |
| Main |
Customer |
3447 |
866 |
|
|
|
00:00:25 |
Agents by System
| System |
Connected |
Busy |
Available |
Unavailable |
| Telephony 2 |
0 |
0 |
0 |
0 |
| Main |
3 |
0 |
3 |
0 |
Queue Summary
| Server |
Queue |
Calls |
Waiting |
Answered |
Abandoned |
AWT |
AHT |
Connected |
Busy |
Available |
Unavailables |
| Main |
OTPSpanishONLY |
199 |
0 |
197 |
2 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Telephony 2 |
OTPSpanishONLY |
170 |
0 |
170 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Telephony 2 |
OTPALLLanguages |
31 |
0 |
31 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Telephony 2 |
OTPArabic |
31 |
0 |
31 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Main |
OTPALLLanguages |
29 |
0 |
29 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Main |
OTPHaitian_Creole |
10 |
0 |
10 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Main |
OTPArabic |
8 |
0 |
8 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Main |
HumanResources |
7 |
0 |
7 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Telephony 2 |
OTPHaitian_Creole |
6 |
0 |
6 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Telephony 2 |
Coordination |
3 |
0 |
2 |
1 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Telephony 2 |
VRI |
3 |
0 |
3 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Telephony 2 |
OTPPreSched |
3 |
0 |
3 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Telephony 2 |
Concierge |
3 |
0 |
3 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Telephony 2 |
AccountManagement |
2 |
0 |
2 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Main |
Coordination |
2 |
0 |
1 |
1 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Main |
OTPPreSched |
2 |
0 |
2 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Main |
AccountManagement |
1 |
0 |
1 |
0 |
00:00:00 |
00:04:24 |
3 |
0 |
3 |
0 |
| Telephony 2 |
OTPRussian |
1 |
0 |
1 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Main |
OTPFrench |
1 |
0 |
1 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Main |
OTPMandarin |
1 |
0 |
1 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Telephony 2 |
OTPFrench |
0 |
0 |
0 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Telephony 2 |
OTPMandarin |
0 |
0 |
0 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Telephony 2 |
HumanResources |
0 |
0 |
0 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Main |
OTPRussian |
0 |
0 |
0 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Main |
Concierge |
0 |
0 |
0 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |
| Main |
VRI |
0 |
0 |
0 |
0 |
00:00:00 |
00:00:00 |
0 |
0 |
0 |
0 |