System	Type	From	To	Account	Queue	Available	Waiting
Calls in Queue
Main	Interconnect	5010	866		OTPSpanishONLY	0	00:00:03
Incoming Calls
Main	Customer	1409	866	10927			00:01:15
Main	Customer	7000	866	10812			00:01:36
Main	Customer	0762	866				00:00:25
Main	Customer	3447	866				00:00:33

Agents by System

System				Connected		Busy		Available		Unavailable
Telephony 2				45		28		17		0
Main				47		26		21		0

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Queue Summary

Server	Queue	Calls	Waiting	Answered	Abandoned	AWT	AHT	Connected	Busy	Available	Unavailables
Main	OTPSpanishONLY	200	1	197	2	00:00:02	00:09:41	11	10	1	0
Telephony 2	OTPSpanishONLY	170	0	170	0	00:00:00	00:16:19	11	9	2	0
Telephony 2	OTPALLLanguages	31	0	31	0	00:00:00	00:06:46	12	8	4	0
Telephony 2	OTPArabic	31	0	31	0	00:00:00	00:12:02	3	1	2	0
Main	OTPALLLanguages	29	0	29	0	00:00:00	00:06:23	13	8	5	0
Main	OTPHaitian_Creole	10	0	10	0	00:00:00	00:10:11	2	0	2	0
Main	OTPArabic	8	0	8	0	00:00:00	00:24:16	1	0	1	0
Main	HumanResources	7	0	7	0	00:00:00	00:01:56	1	0	1	0
Telephony 2	OTPHaitian_Creole	6	0	6	0	00:00:00	00:11:17	0	0	0	0
Telephony 2	Coordination	3	0	2	1	00:00:00	00:02:31	4	2	2	0
Telephony 2	VRI	3	0	3	0	00:00:00	00:01:54	2	0	2	0
Telephony 2	OTPPreSched	3	0	3	0	00:00:00	00:09:28	10	8	2	0
Telephony 2	Concierge	3	0	3	0	00:00:00	00:02:09	0	0	0	0
Telephony 2	AccountManagement	2	0	2	0	00:00:00	00:01:34	2	0	2	0
Main	Coordination	2	0	1	1	00:00:00	00:05:22	2	0	2	0
Main	OTPPreSched	2	0	2	0	00:00:00	00:05:13	10	8	2	0
Main	AccountManagement	1	0	1	0	00:00:00	00:04:24	3	0	3	0
Telephony 2	OTPRussian	1	0	1	0	00:00:00	00:11:00	1	0	1	0
Main	OTPFrench	1	0	1	0	00:00:00	00:32:56	2	0	2	0
Main	OTPMandarin	1	0	1	0	00:00:00	01:15:02	2	0	2	0
Telephony 2	OTPFrench	0	0	0	0	00:00:00	00:00:00	0	0	0	0
Telephony 2	OTPMandarin	0	0	0	0	00:00:00	00:00:00	0	0	0	0
Telephony 2	HumanResources	0	0	0	0	00:00:00	00:00:00	0	0	0	0
Main	OTPRussian	0	0	0	0	00:00:00	00:00:00	0	0	0	0
Main	Concierge	0	0	0	0	00:00:00	00:00:00	0	0	0	0
Main	VRI	0	0	0	0	00:00:00	00:00:00	0	0	0	0